Frequently Asked Questions
bj99 FAQ — Answers to All Your Questions
From depositing and withdrawing money to playing games on mobile and contacting support — you'll find answers to everything on this one page.
This page covers the questions that come up most often when using bj99. Below, they are organised into four sections — withdrawals, support and contact, playing on mobile, and deposits. Click on any section to see detailed answers. If you cannot find your question, contact our 24/7 live chat or email.
Frequently Asked Questions
How to Withdraw Money
Yes, for security reasons bj99 only sends money to a wallet registered in your own name. This means your bKash, Nagad, Rocket, or Upay account must be opened with your own national ID or phone number. Withdrawal requests to a wallet in someone else's name are not processed — this is part of the account verification process.
Withdrawal requests at bj99 are usually completed within 30 minutes to 3 hours. In most cases it happens even faster. However, it may occasionally take a little longer due to banking system load or the verification process. If the money has not arrived after 3 hours, contact support via live chat.
"Pending" means your request is being reviewed. It is usually approved automatically. However, if it stays pending for more than 30 minutes, some account verification documents may be required. In that case, the support team will let you know. Rather than panicking, report it via live chat and they will help you quickly.
The minimum withdrawal amount at bj99 is ৳1,000. Withdrawal requests below this amount cannot be made. Submit a withdrawal request once your balance reaches the withdrawable amount. The minimum deposit amount is separate — it is only ৳100.
To withdraw winnings from a bonus, you must meet the wagering requirement. For bj99's welcome bonus, the wagering requirement is 25 times the bonus amount — on the bonus amount only, not the combined total of the deposit and bonus. For example: for a ৳1,500 bonus, placing a total of ৳37,500 in bets will fulfill the requirement and make your bonus winnings withdrawable.
Contact & Support
bj99 has two support channels — live chat within the site and email. You can speak directly via live chat, or provide details by email. Email address: [email protected]. Both channels support communication in Bengali.
Absolutely. bj99's support team provides assistance in both Bengali and English. The support setup has been built with Bangladeshi players in mind, so you can comfortably ask questions in your own language.
To get a faster resolution, have this information ready before contacting support: your registered phone number or username, the type of issue (such as payment, game, or account related), the relevant transaction reference number or screenshots, and the approximate time the issue occurred (BST, UTC+6). Having this information allows the support team to help you much more quickly.
bj99's support team is active 7 days a week, 24 hours a day (24/7). Whether it is early morning or a holiday, you can get help at any time via live chat or email. There are no fixed office hours — the team is available around the clock.
Playing on Mobile
There is no need to panic if your connection drops. bj99's games run on servers, so your game state remains safe even if your device loses connection. After reconnecting, log back in and you can continue from where you left off. However, if a round was interrupted before completion, contact support and they can check the server logs to investigate.
No separate app download is needed. bj99 can be used fully from a phone browser. By accessing the site from Chrome, Firefox, or other modern mobile browsers, you can play games, make deposits, and withdraw — everything is possible. There is no need to download an APK from an unknown source.
Yes, easily. Open bj99.beer in Chrome, then select the "Add to Home Screen" option from the three-dot menu at the top right. The site will then appear as an icon on your home screen, just like an app, and will open with a single tap. This works the same way on Samsung, Xiaomi, or any other Android phone.
bj99 can be used on any modern smartphone, tablet, or computer. The site runs smoothly on Android 7+, iOS 12+, and on Windows or Mac using Chrome, Firefox, Edge, or Safari. On older or lower-RAM devices, slots or casual games may perform better than live casino games.
Clearing the browser's cache and cookies often fixes page loading issues. In Chrome, go to Settings → Privacy → Clear browsing data and select "Cached images and files" and "Cookies", then clear them. After that, close and reopen the browser. Using WiFi or a strong mobile data connection will also improve the gaming experience.
How to Deposit Money
Money can be deposited at bj99 via four mobile wallets: bKash, Nagad, Rocket, and Upay. All of these are popular and trusted mobile payment services in Bangladesh. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit via each method is ৳100.
The minimum deposit amount at bj99 for all payment methods is just ৳100. This is the same for every method — whether you use bKash, Nagad, Rocket, or Upay. With a deposit of just ৳100, you can start enjoying the welcome bonus and all game features.
bj99 does not charge any deposit fee of its own. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply a small transaction charge according to their own terms. For details on such charges, please refer to the relevant wallet's terms of service. There are no additional costs on bj99's side.
Deposits are usually added to your account within a few minutes. If it has not appeared after 10–15 minutes, first check your wallet app for a transaction confirmation message. If there is a successful confirmation, contact bj99 live chat or [email protected] with a screenshot. Getting in touch with the transaction reference number will help resolve it faster.
Yes, bj99 offers a 150% welcome bonus on the first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 gives you a ৳1,500 bonus, for a total balance of ৳2,500. Depositing ৳12,000 or more gives you the maximum ৳8,000 bonus, for a total balance of ৳20,000. The wagering requirement for the bonus is 25 times the bonus amount.
Still have questions? We're ready to help
bj99's support team is by your side 24 hours a day. Chat in Bengali and get quick answers.
- Live Chat — Available 24/7
- [email protected]
- Support in Bengali and English