bj99's Privacy Policy — Your Information Is Safe With Us

1 Introduction & Purpose

bj99 is a reliable and transparent online betting and casino platform for Bangladeshi players. Protecting our users' privacy is one of our highest priorities. This privacy policy ("Policy") describes how bj99 collects your personal information, the purposes for which it is used, how long it is retained, and the circumstances under which it may be shared with third parties.

This policy applies to the bj99.beer website, the mobile version, and all services we provide. By using our platform, you are considered to have accepted the terms of this policy. Please read it carefully.

2 What Information We Collect

bj99 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Mobile phone number and email address
• Residential address
• Identity document details (national ID or passport number — as part of the KYC process)
• Payment information — such as bKash, Nagad, Rocket, or Upay account details
• Your communication history with our support team

2.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and navigation patterns
• Gaming behaviour and activity logs
• Transaction history and betting records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from third parties, such as identity verification agencies or payment processors, which helps us confirm your identity and transactions.

3 Purposes for Using Your Information

bj99 uses your personal information only for the following lawful purposes:

• Account Management: To create, manage, and keep your account secure.
• Age & Identity Verification: To confirm that you are 21 years of age or older and a valid user in Bangladesh.
• Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, or Upay.
• Customer Service: To respond to your questions, complaints, and support requests.
• Platform Improvement: To analyse user experience and improve service quality.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor your gaming habits and provide support when needed.
• Legal Compliance: To comply with applicable laws and regulations.

4 Data Retention & Security

bj99 has implemented industry-standard security measures to protect your personal information. We apply the following technical and administrative safeguards:

• SSL Encryption: Our entire platform is protected by SSL (Secure Socket Layer) encryption, which keeps your information secure during transmission and receipt.
• Encrypted Storage: All sensitive data stored on our servers is kept in encrypted form.
• Access Controls: Only authorised staff may access user information, and only to the extent necessary.
• Regular Security Audits: Our systems undergo regular security audits.
• Firewalls & Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.

4.1 Data Retention Period

We will retain your personal information only for as long as necessary or as required by legal obligations. Even after an account is closed, some information may be retained for a specified period for legal reasons. Once that period expires, the information is securely deleted or anonymised.

5 Sharing Information with Third Parties

bj99 does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: With trusted verification agencies as part of the KYC (Know Your Customer) process.
• Technology Service Providers: Those who assist in operating our platform and who are bound by strict confidentiality agreements.
• Legal Authorities: When required to comply with a valid order from a court or law enforcement agency.
• Fraud Prevention: With organisations that assist in detecting and preventing fraud or illegal activity.

6 Cookies and Tracking Technologies

The bj99 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of our website.

6.1 Types of Cookies

• Essential Cookies: These are required for the basic functionality of the website — such as maintaining login sessions.
• Functional Cookies: To remember your preferences and provide a personalised experience.
• Analytics Cookies: To collect website usage statistics, which help us improve our services.
• Security Cookies: To detect and prevent fraudulent activity.

6.2 Cookie Controls

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may cause some website features to not work properly.

7 Your Rights

As a bj99 user, you have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: In certain cases you may request that processing of your information be restricted.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.
• Right to Object: In certain circumstances you may object to the processing of your information.

To exercise these rights, email [email protected] or contact us via live chat. We will process your request within a reasonable timeframe.

8 Protection of Minors

bj99 services are for individuals aged 21 or older only. We do not knowingly collect personal information from minors. If we are informed that a minor is using our platform, we will immediately close that account and delete the associated information.

Parents are requested to contact [email protected] immediately if they become aware that their minor child has created an account on our platform.

9 International Data Transfers

Our servers and data processing services may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that such transfers are carried out securely and in a manner consistent with this privacy policy. We ensure the protection of your information through appropriate agreements with third-party service providers.

10 Information After Account Closure

If you request to close your bj99 account, we will take the following steps:

• Your account will be deactivated and you will no longer be able to access the platform.
• Most personal information will be deleted from our systems.
• However, some information may be retained for the applicable period for legal, regulatory, or fraud prevention purposes.
• Transaction records are kept for a specified period in accordance with financial regulatory requirements.

11 Responsible Gaming & Use of Information

bj99 is committed to responsible gaming. We may analyse data about your gaming activity to identify potentially risky behaviour. Using this information, we:

• Provide timely support and guidance when needed.
• Effectively manage self-exclusion and limit-setting tools.
• Strictly enforce responsible gaming policies.

For more information about responsible gaming, visit our Responsible Gaming page.

12 Changes to This Policy

bj99 reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• We will display a prominent notice on the website.
• We will send a notification to your registered email address.
• We will update the "Last Updated" date at the top of the page.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We recommend reviewing this policy regularly.

13 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week — support in Bengali and English.

We will do our best to respond to your request as soon as possible.